Terms and Conditions

www.flykube.com

LAW 34/2002 OF COMPANIES INFORMATION SERVICES, FLYKUBE.COM IS AN INTERNET DOMAIN BELONGING TO THE COMPANY KUBE ECOSYSTEM, S.L (FROM NOW ON FLYKUBE) WITH CIF B67040998, TAX DOMICILE IN GRAN VIA 415, 08015, BARCELONA, SPAIN, REGISTERED IN THE MERCANTILE REGISTRY OF BARCELONA IN VOLUME 46.005, FOLIO 105, SHEET B-506.628, FIRST INSCRIPTION.

These General Conditions of Sale are valid as of 30/06/2017. They shall refer to the products purchased at the time these conditions were available, remaining in force thereafter in all that is provided therein until notified modification or update thereof.

The present conditions refer to reserving, purchasing, and providing FLYKUBE tour packages.

The customer is considered the person who purchases the service through the website www.flykube.com, assuming that the Customer may or may not be the Beneficiary of the service, depending on whether he/she makes personal use of the integrated tourism package or buys it as a gift to a third party. In case he/she is not the one who purchases the service, we will refer to the beneficiary as: beneficiary, user or traveler.

The Client who purchases through the website must be of legal age (at least 18 years old) and have the legal capacity to acquire the services and/or products offered through www.flykube.com stating that he/she understands and understands the general conditions in their entirety.

In accordance with the provisions of Article 27 of Law 34/2002, of July 11, Services of the Information Society and Electronic Commerce, the following points are made clear:

• 1. The documentation relating to the formalization of the contracts shall be kept on file for a period of 5 years from the time of their execution.
• 2. The customer may access the documents in which he/she is a party by sending a request to the e-mail address: info@flykube.com

The acceptance of these general conditions of sale by the Customer shall be a prerequisite to formalizing any contractual relationship between the Customer and FLYKUBE.

FLYKUBE. reserves the right to make unannounced changes it deems appropriate, both on the web, and in these general conditions. Changes that affect the essential elements of the contracting conditions, will not apply to contracts already stipulated unless the customer expressly accepts the changes made.

DEFINITIONS

FlyKube: integrated package tour, consisting of round-trip flights and accommodation with a customized or randomized destination, namely: Surprise Destination, Multidestination, Surprise Summer, National Surprise, Vipkube, except for Surprise Getaway, which does not include transportation.

GTU: General Terms and Conditions of Use, which are set out in this contract and which are applicable, without restriction or limitation, to all of the Services offered by FLYKUBE.

Services: refers to the set of services, paid or free of charge, available to Users of the WEB PLATFORM.

Web Platform: Application in Web environment www.flykube.com with the name FlyKube.

User: Internet user of legal age to contract and over 18 years old, who will be the one who will make the investment.

Operator: Designates the service provider selected by FLYKUBE that provides the air transportation services to the Beneficiary.

Collaborator: Designates the service provider selected by FLYKUBE that provides accommodation and/or other tourist services to the Beneficiary.

Beneficiary: Designates the person using the FlyKube trip.

Party(ies): Designates FLYKUBE and the Client.

NOTE: THESE ARE THE GENERAL CONDITIONS, THE USER AGREES TO READ AND ACCEPT THE SPECIFIC CONDITIONS INDICATED IN THE CONTRACTING PROCESS.

FIRST: REQUEST FOR ORDER AND FORMALIZATION OF THE CONTRACT

1.1 The Customer can order from FlyKube through the Website.

Specifically, the process of ordering through the Website involves the following steps depending on the service chosen, namely:

1.-CONTRATACIÓN DE SERVICIOS DE VIAJES PERSONALIZADOS A TRAVÉS DE LA WEB

• a. The customer will select the type of service on the website www.flykube.com.
• b. The Client will select the city of origin and destination from the drop down menu within the website.
• c. The Client will select on the Web the number of Beneficiaries that will use the FlyKube.
• d. After establishing the number of travelers, the city of origin and destination, the Client will determine the dates on which he/she wishes to use the FlyKube service, as well as the budget in which he/she wishes to frame his/her travel package. It is essential that the Customer pay attention to the specific conditions of the product at the time of contracting, including, but not limited to, the days covered by the package. The information presented to the Client during the contracting process is binding and forms an integral part of the conditions he/she accepts.
• e.  The Client will view a package that includes both flight and accommodation within their set budget. In addition, he/she will have the option to customize and adapt his/her flights and accommodations according to the availability of our suppliers and his/her personal preferences.
• f. Depending on availability, the Client will opt for the type of room and, if deemed necessary, may select different diets. It is pertinent to note that these choices may imply an additional cost in the reservation.
• g. When proceeding with the process, the Client will access the section of the process where he/she must enter the Beneficiaries' data. The Client is responsible for their accuracy. FLYKUBE is not responsible for possible denied boarding or other cases derived from errors in the Beneficiaries' data.
• h. Upon acceptance and continuation of the purchase process of FlyKube's services, the Client will enter the payment and invoicing data.
• i. Upon acceptance and continuation of the purchase process of FlyKube's services, the order will be registered, subject to the express acceptance of the present General Conditions of Sale.
• j. A confirmation message will appear confirming receipt of the order and the purchase process will be completed. The user will have a confirmation code to be able to carry out all the necessary procedures with FlyKube in relation to the contracted product.
• k. After the final validation of the order by FLYKUBE, the Client will receive an email confirming the order and summarizing all the elements related to the order, including the confirmation code. Only by printing and/or keeping this email, the Customer will have a means of proof of his order.

2.- CONTRACTING OF TRAVEL SERVICES WITH RANDOM DESTINATION THROUGH THE WEBSITE

• a. The customer shall select the type of service on the website www.flykube.com.
• b. The Customer will select the city of origin from the drop-down menu within the website.
• c. The Client will select on the Web the number of Beneficiaries that will use the FlyKube.
• d. Once the number of travelers and the city of origin have been selected, the Client will select the dates of the package on which he/she wants to enjoy the FlyKube. The user must take into account the specific conditions of the product at the time of contracting. In particular, he/she should pay attention to the days included in the package, etc. The information that appears to the user at the time of contracting is binding and forms an integral part of the conditions accepted by the user.
• f. Once the dates have been chosen, the Customer may choose the flight departure and return flight time slots. There are 3-time slots, which can be restricted according to the user's preferences (restrictions will result in a price increase).
• g. If possible, and depending on availability, FLYKUBE may contact the Customer (once the booking is finalized) to suggest alternative flights outside these times.
• h. The Customer displays the list of destinations to which he/she could travel. The Customer can 'delete' destinations (discarding it from the possible destinations). Sometimes the elimination of destinations will be free of charge and in some cases, it will be charged. In any case, the user will be informed prior to contracting the product of the specific conditions to which the product will be subject. A maximum number of destinations to be eliminated will always be indicated.
• i. When proceeding with the process, the Client will access the section of the process where he/she must enter the Beneficiaries' data. The Client is responsible for the veracity of the same. FLYKUBE is not responsible for possible denied boarding or other cases derived from errors in the Beneficiaries' data.
• j. Upon acceptance and continuation of the purchase process of FlyKube's services, the Client will enter the payment and invoicing data.
• k. Upon acceptance and continuation of the purchase process of FlyKube's services, the order will be registered, subject to the express acceptance of the present General Conditions of Sale.
• l. A confirmation message will appear confirming receipt of the order and the purchase process will be completed. The user will have a confirmation code to be able to carry out all the necessary steps with Flykube in relation to the contracted product.
• m. After the final validation of the order by FLYKUBE, the Client will receive an e-mail confirming the order and summarizing all the elements related to the order, including the confirmation code. Only by printing and/or keeping this email, the Customer will have a means of proof of his order.

The comfort level rating assigned to the hotels presented on our website is based on local classification criteria. Such classification should be considered as a general guide only. Guests should be aware that there may be variations in the standards of hotels of similar category, both between and within countries. It is recommended that the descriptions of each individual hotel be reviewed in detail. Regardless of the hotel category, the room type provided will be standard unless otherwise specified.

1-star category: These are the most economical option available. These hotels meet basic lodging requirements, offering simplicity and cleanliness.

2-star category: They provide functional accommodations with some attention to design and ambience at affordable prices. Services and facilities are basic and may include some common areas or a store, and possibly a place to eat such as a cafeteria.

3-star category: Aimed at those travelers looking for more than the basics, valuing service, quality, style and comfort. Often recommended for families, these hotels may offer function rooms, restaurants, and sometimes extras such as a swimming pool or special amenities for business travelers.

4-star category: These establishments offer a high level of service and comfort for the most select guests, where luxury and personalized attention are a priority. Guests can expect excellent restaurants and a wide range of facilities.

5-Star Category: These are at the top of the classification, providing exquisite service, luxury facilities with attention to detail and every imaginable amenity, representing the very best in the hotel industry.

Exceptionally, there may be unforeseen circumstances such as technical problems, force majeure situations or third party actions that lead to the assignment of another hotel in the same category and with equivalent services to the one originally booked.

In cases where meals are included in the accommodation plan, the number of meals corresponds to the number of nights booked. Generally, a full board stay includes breakfast, lunch and dinner. Half board usually consists of breakfast and either lunch or dinner, depending on the specific arrangement chosen. Typically, meal provision begins with dinner on the date of arrival and ends with breakfast (for half board) or lunch (for full board) on the day of departure. In the event that any of the meals are not consumed, no refund will be made.

It is important for guests to note that, as usually stated on the website, beverages are not included with meals unless otherwise specified. If the tap water is not potable, it will be the client's responsibility to cover the cost of purchasing bottled water.

In addition, parents or guardians of infants are advised to bring their own baby food, as it may not always be available for purchase at the destination.

Generally, travel, including international travel, goes smoothly. However, it is true that some places may present more risks than others. Therefore, we advise travelers to consult the travel restrictions, alerts and recommendations issued by the Ministry of Foreign Affairs and Cooperation before making reservations for international destinations, which are available on its website: https://www.exteriores.gob.es/es/ServiciosAlCiudadano/Paginas/Recomendaciones-de-viaje.aspx.

By promoting international destinations, our company does not represent or warrant that the travel is safe or risk-free, and is not responsible for damages or losses that may occur due to such travel. We recommend that you purchase adequate insurance.

The price presented does not include possible taxes imposed by countries or airports for entry or exit of the territory, which are payable directly on the spot. It is advisable to check in advance if such taxes are applicable to your trip.

Our portal functions as a search engine for travel planning. We do not own or operate the various tourism services and products that you can access through our site. These are provided and managed by independent entities.

The information presented on the website, including prices, is obtained from Third Party Providers and we do not guarantee its accuracy, currency or completeness. We disclaim any responsibility for the reliability of the Travel Product data, as published prices are subject to unexpected changes and are not under our control. The verification of the actual cost of the Travel Products is subject to change without notice.

The conditions related to the flights, hotels and activities booked will be subject to the conditions imposed by the service provider, taking into account that Flykube acts as an intermediary of these operators.

In the event that any of the travelers have any special needs or require any assistance at the airport (reduced or limited mobility, etc.), this must be indicated in the section provided for this purpose and always when making the reservation, so that it can be taken into account.

It is the traveler's responsibility to arrive at the airport sufficiently in advance, as well as to check and comply with the carry-on baggage allowance policy. FLYKUBE will not be responsible for any additional costs or denied boarding imposed by the airline due to non-compliance with the airline's policies, lack of documentation required for travel or for not arriving on time at the boarding gate.

The customer and travelers are responsible for presenting the airline with the necessary documentation for travel. Travelers must keep in mind that any of the destinations proposed in the FLYKUBE package are possible destinations, and therefore must have the documentation in order to travel to any of them, or eliminate from the list of possible destinations those destinations for which travelers do not have documentation, permits or visas.

FLYKUBE will not be responsible for denied boarding for not having the necessary documentation to travel. You must also check and be responsible that you have everything necessary and required by the company to be able to travel.

If the user does not proceed to discard any destination from the list, the company does not guarantee that such destination will not be assigned to the user in question, even if the user has provided any related comments. The company does not assume any responsibility or commitment in relation to the destinations that have not been discarded by the user, including those that require special documentation. Example: Passport.

In the event that the customer does not send the passenger information 48 hours after payment of your trip, we will proceed to cancel your reservation and send you a 'voucher' with the value of your purchase, which can be redeemed up to 36 months after cancellation.

We always make every effort to ensure that the stay at the destination is as long as possible, taking into account the preferences and time restrictions established by the client. However, depending on flight availability and other conditions that may affect scheduling, we reserve the right to shorten or lengthen the stay at the destination. Our main objective is to provide the best possible experience for our customers, adapting to the circumstances and always maintaining a flexible approach based on flight availability and customer needs.

Data Management and Return Process in Case of Incomplete Data

a. When the purchase of a surprise trip is made through our services, the reservation and management process is initiated.

b. Once the purchase is confirmed, the customer will be required to provide the personal data necessary for the correct execution of the reservation. This data is essential to guarantee the accuracy and personalization of the service.

c. In the event that the customer's data is not completed within the established period (48 hours), reminders will be sent via electronic communications. These reminders are intended to ensure that the required details are provided in a timely manner.

d. If, after a period of 48 hours from the completion of the payment, the customer's details have not been received in a complete and accurate manner, we are obliged to issue a coupon with the amount corresponding to the purchase. This coupon will be automatically generated and sent to the e-mail address provided during the purchase process.

Important Clarification: The amount provided is non-refundable. In the event that customers choose to use the coupon to make a new reservation, the entity is not responsible for any changes in prices. Values may vary due to market conditions and other factors, so the entity does not guarantee that prices will remain unchanged in future reservations.

1. Price Error Clause

Occasionally, the prices of trips listed on our website www.flykube.com may be posted incorrectly due to system errors or human errors in scheduling rates. In the event of a price being published that is clearly lower than the market price and clearly indicative of an error ("Price Error"), FlyKube reserves the right to cancel bookings made at such price.

If a booking has been completed at a suspiciously low price that could reasonably be considered a Price Error, FlyKube will contact the customer to inform them of the error and will proceed with a full refund of the amount paid, without any penalty to the customer.

1. Flight Schedule Adjustments

In the event of limited availability or for airline operational reasons, FlyKube reserves the right to adjust flight schedules by up to 30-40 minutes compared to the time initially selected by the customer.

Such an adjustment shall be considered reasonable and shall not constitute a breach of contract, nor entitle the customer to cancellation without costs or a refund, provided that the origin, destination, and travel dates remain unchanged.

3.- SPECIFIC CONDITIONS FOR SURPRISE TRIPS:

1. Large Group Accommodation:

In case of bookings for groups of more than 10 people, we will strive to accommodate all group members in the same hotel. However, if we do not have enough rooms available in a single property, the group may be housed in two or more nearby hotels, always ensuring the quality and comfort established for our clients.

1. Nearby Coastal Town Accommodation:

For the Summer Surprise (beach) package, the assigned accommodation may be located in a nearby coastal town within the destination area, rather than in the main city center. All hotel location options (City center, Beach front, Anywhere) may include properties in surrounding municipalities that offer proximity to the sea and a better overall beach experience.

4.- SPECIFIC CONDITIONS FOR THE GIFT CARD:

FLYKUBE services are also offered through the Gift Card or Coupon system. This card is offered through a virtual coupon that is specifically designed to be given as a gift and subsequently redeemed.

The acquisition of these cards will allow the user to access the Web and proceed to redeem it for the services offered by FLYKUBE and that have been described in the previous section.

Coupons are never cumulative, and the specific conditions included in the coupon itself must be observed.

Intervening parties:

The customer: The person who configures and purchases a gift card. It can be one of the travelers, but it can be a person other than the one who will finally make the trip.

The beneficiary: The person who receives the gift card and redeems it for a FLYKUBE service.

Travelers: The person or persons who will travel on the FLYKUBE service contracted.

The FLYKUBE gift card is an item of a certain value that can be redeemed for a FLYKUBE trip.

The gift card is available in electronic format (sent by e-mail, or downloaded by other means).

The validity of the gift card will always be verified by FLYKUBE, and will be verified by an identification code that will always be found on the body of the card.

The card can be purchased through the website, as well as through contracts with customers who wish to obtain a set of cards and with whom there will be a sales contract.

To purchase the gift card on the FLYKUBE website, the following steps can be followed:

• 1. Enter the "make a gift" section of flykube.com, or the linkhttps://www.flykube.com/en/gift2. In this space you can choose between two ways: gift card or give a surprise trip. In both cases an amount is being prepared for the realization of the trip. In the case of the card, you only get a voucher that can be redeemed at the link https://www.flykube.com/en/giftor by accessing the home page in the section redeem a gift.
• In the second case, you will be hiring the package, so the user must comply with the conditions that have been established for this purpose.
• 3. Once the gift is configured, the customer must enter their data (buyer data): Name, surname, e-mail and telephone, and accept these terms and conditions.
• 4. Once the payment is confirmed, the gift card will be valid. A confirmation message will appear and the gift card will be sent by e-mail to the customer.

It is important that the user carefully reads the notes that appear during the contracting process, which are an integral part of these general conditions.

In the event that the beneficiary wishes to add additional services or contract a package of a higher value than that included in the gift card, he/she must pay the difference during the booking process.

The validity of the gift card is 36 months from the date of purchase. If the FLYKUBE gift card is not used within the stated period of validity, it will expire and cannot be redeemed, extended or refunded.

The FLYKUBE gift card has a value in itself, no entitlement is acquired without it. Therefore, FLYKUBE cannot be held responsible for the loss of the gift card.

In case of non-use or destruction of the gift card, neither the customer, nor the beneficiary, nor the traveler may request a refund or a replacement of the same, nor in the event of use of the same without your permission.

FLYKUBE is not responsible, nor will it extend the validity date of the gift cards purchased in the event that the customer enters erroneous data in the purchase process (for example, e-mail). If you detect an error, please contact FLYKUBE as soon as possible so that we can send you an electronic duplicate (as long as the card is within its validity period).

If the customer chooses a physical format for the gift card, it will be delivered to the address indicated in the order processing. FLYKUBE will not be held responsible for any delays caused by the absence of the recipient at the time of delivery and in case of error by the customer in the indication of the address and delivery data. It is also not responsible for delays caused by or coinciding with holidays.

Delivery will be made by mail or courier. The details and costs of deliveries will be shown at the time of contracting.

Specific right of withdrawal in the case of the gift card:

The customer has a right of withdrawal of 14 days from the time the purchase is made, provided that the gift card has not been redeemed.

This contract is governed by the agreement between the parties and by the provisions of these general conditions, in the current and applicable regional regulations, as well as by the provisions of Royal Legislative Decree 1/2007 of 16 November, which approves the revised text of the General Law for the defense of consumers and users and other complementary laws.

1.2. The customer agrees that the information you provide, either directly through our website or by calling Customer Service, is true, accurate, and complete, and in particular that the credit or debit cards you use are your property and that there are sufficient funds to cover the cost of the product/service you want to hire.

FLYKUBE does not have the technical and/or legal means to verify 100% the accuracy of the purported identity of Users and is not responsible for the accuracy or inaccuracy of such information.

However, if there are doubts about the accuracy of the information provided by the User (and in particular about his age), or if third parties or other Users communicate information that leads to believe that there is identity theft or falsehood in the information provided by a User about his identity, FLYKUBE may:

• Request additional information from the User in question to help FLYKUBE verify his or her identity.

In the event that the User does not send this document within 8 days, or in the event that it is found that there has been identity theft or that false information has been provided that may cause damage to third parties, the User will be deemed to have violated the TOU and the contract may be terminated by operation of law in accordance with Article 9 of the TOU.

FLYKUBE. reserves the right to cancel the customer's reservation in case of non-payment, chargeback, or in case of false information or if the customer's credit card details cannot be verified.

Likewise, FLYKUBE. is not responsible for a possible denial of boarding or other cases resulting from erroneous data entered by the Customer.

Use of Coupons

• Coupon Verification: FlyKube reserves the right to disallow the use of coupons on purchases under €300 net of discount. FlyKube reserves the right to disallow the use of percentage discount coupons (not fixed) for purchases over €2000. Coupons are not valid for flash sales.
• Coupon Validity: Before using a coupon, verify that it is valid and applicable to your purchase. We reserve the right to reject coupons that do not comply with these terms.
• General Conditions: Coupons are personal and non-transferable. The use of multiple coupons in a single transaction is not allowed unless otherwise specified.
• Modifications: We reserve the right to modify these terms and conditions at any time without prior notice. Any modification will be effective immediately after being posted on our website.

5.- SPECIFIC CONDITIONS FOR GIFT TRAVEL:

The validity of the gift trips is 36 months from the date of purchase. If the FLYKUBE gift travel is not used during the validity period indicated, it will expire and cannot be redeemed, extended or refunded.

Extras included with a gift trip (such as breakfast, luggage or a hotel upgrade) stay included regardless of the travel dates chosen by the recipient. The destination remains a surprise. If the chosen dates cost more than the reference price at the time of purchase, the difference is a date supplement. That supplement is shown before confirmation and, if applicable, is paid by the recipient. Choosing dates at or below the reference price means there is no date supplement.

SECOND: CONDITIONS OF USE AND LIABILITY

2.1 The FLYKUBE service provided to the Beneficiary entitles the Beneficiary to a transportation service, provided by the operator corresponding to the selected FLYKUBE flight, as well as accommodation in the selected establishment.

2.2 The performance of the service is subject to the specific conditions of the operator of the selected flight, in particular the general terms and conditions of carriage. It is, therefore, the Beneficiary's responsibility to check with the selected partner about the existence of any specific conditions (such as boarding times, baggage restrictions, etc.). Any refusal by a Partner to perform the service for the reasons mentioned above shall not be considered as discrimination of any kind or as non-compliance, and shall not entail any liability on the part of FLYKUBE or the Operator involved. It is the Client's responsibility to ensure that the Beneficiaries have the necessary documentation to travel to the possible destinations, such as passports, visas, etc.

2.3 The Beneficiary is responsible for printing the boarding pass that FLYKUBE will send to his/her e-mail, or for checking in as indicated by the operator of the selected flight, if necessary. FLYKUBE shall not be responsible for the Operator's surcharges derived from the check-in and boarding processes, such as non-printing of the boarding pass, excess baggage, etcetera.

2.4 FLYKUBE is limited to performing the work of intermediation between the user and the Operator, without promising or performing any service, so it will only be responsible for its activity, in accordance with the law, excluding the enforceability of any liability for the breach of the services contract between the user and the service provider or Operator.

2.5 The Operators and collaborators selected by FLYKUBE are holders of professional liability insurance for notoriously sufficient amounts and have all the authorizations or diplomas that allow them to carry out their activities (operating licenses and air operator certificates).

Supplier terms and conditions

2.6 FLYKUBE reserves the right to terminate its relationship with one or more Operators and partners while the contractual relationship is in force, in particular in order to ensure an optimal level of quality of services.

2.7 FLYKUBE shall not be liable for non-performance caused by force majeure or unforeseeable circumstances, whatever their nature.

2.8 FLYKUBE is not responsible for flight delays or cancellations. In the event that a flight changes its schedule or is canceled, it is the Client who must claim its rights directly to the company. If FLYKUBE intervenes in this process, it will be with the purpose of helping, without in any case is acquiring any commitment in this sense.

2.9 In order to operate FLYKUBE needs to transfer the data. At the time of registration, you must be sure to carefully read the Privacy Policy which specifies the specific assignments that will be made to meet your request and contracting.

The personal data being processed may only be disclosed to a third party for purposes directly related to the legitimate functions of the transferor and transferee with the prior consent of the person concerned.

2.10 Requirements to be a User:

To be a WEB PLATFORM User, it is necessary:

• -To be at least of the age to be able to contract by virtue of the specific legislation applicable to him/her. The minimum age shall be 18 years.
• -To have read and accepted the GTU.
• -To complete the mandatory fields of the subscription form.
• -That your contract has not been terminated for misuse (account deleted) more than twice.

The User guarantees the authenticity and truthfulness of the information provided.

2.11 Subscription Form/Mandatory Information

Completion of the registration process for the Services, and in particular completion of the subscription form, is mandatory in order to register for the Services and to enter into a contract with FLYKUBE.

The following information must be provided by the User:

• Name and Surname.
• Date of birth.
• Nationality.
• Identity Card.
• Date of expiration of the Identity Card.
• E-mail address.
• Contact telephone number.
• Data of the rest of the travelers when more than one person is traveling.

Call Request

1. Call Request:

• By leaving your phone number, you authorize our team to contact you between 9:00 AM and midnight, every day.

1. Use of Phone Number:

• Your number will be used solely to make the requested call.

1. Call Recording:

• Calls may be recorded for quality and training purposes. By providing your number, you consent to this recording.

1. Privacy:

• Your information will be treated in accordance with our Privacy Policy and will not be shared with third parties without your consent, except as required by law.

1. Acceptance:

• By providing your number and requesting the call, you accept these terms and conditions.

FlyKube Meet

1. Scope

FlyKube Meet ("Meet") is a social and travel feature offered by Kube Ecosystem S.L. ("FLYKUBE", "FlyKube", "we", "us") as part of the FlyKube services available through the FlyKube mobile application and related digital channels at flykube.com. These Meet clauses supplement the general Terms and Conditions and do not replace them. In case of conflict between these Meet clauses and the general terms on a Meet-specific matter, these Meet clauses prevail for that matter.

By accessing or using Meet, you acknowledge that you have read, understood and agree to be bound by these Meet clauses together with the general FlyKube Terms and Conditions and Privacy Policy.

2. Eligibility

Meet is available only to individuals who are at least 18 years of age. You must hold a FlyKube account and, where required for presence features or certain actions, complete any verification steps requested by FlyKube. Providing a false date of birth or other false identity information is a material breach of these terms.

3. User-generated content

Plans, profiles, display names, bios, vibra tags, chat messages and other content you submit in Meet are created by you (or by other users), not by FlyKube. FlyKube may moderate, restrict or remove content that violates these terms or applicable law, but does not author user content and does not endorse statements made by users.

You grant FlyKube a non-exclusive, worldwide, royalty-free licence to host, display and process your Meet content solely as needed to operate and improve the Meet service and to enforce these terms.

4. Presence and location

Presence and location sharing in Meet is opt-in only. When you enable presence, FlyKube processes an approximate location (neighbourhood or city level, including a coarsened geohash). Precise GPS coordinates are not stored in the Meet database for presence. You may revoke presence consent at any time (including by going off-radar), which stops further presence sharing and deletes your active presence ping according to the Privacy Policy.

5. Acceptable use

FlyKube Meet is a travel community. It is not a dating app, not a platform for seeking external validation, and not a space for inappropriate or sexually motivated behaviour. You must use Meet exclusively in the spirit of shared travel experiences, genuine human connection and mutual respect.

You must not use Meet to harass, threaten, stalk or abuse others; create spam or deceptive plans; engage in illegal activity; misrepresent your age, gender or identity; scrape or automate the service without authorisation; or otherwise interfere with Meet or other users' safety.

Profile photo rules. The following content is strictly prohibited in profile photos: nudity, lingerie, underwear or sexualised close-ups (even if covered); photos of minors without you in the photo; images of weapons, drugs or violence; self-harm imagery; racist, sexist, xenophobic, homophobic, transphobic or otherwise discriminatory symbols or statements; solicitation, advertising or promotional material of any kind. Photos must be recent and authentic representations of yourself.

Profile content rules. Your display name, bio and other text fields must be truthful and must not contain explicit or sexually suggestive content, solicitation of any kind (including links to external platforms), discriminatory language, or impersonation of another person.

Behaviour standards. In addition to the general prohibitions above, the following conduct is specifically prohibited: sending unsolicited sexual or explicit messages in chat; using Meet with the primary intention of dating or romantic pursuit rather than travel; catfishing or maintaining fake profiles; repeatedly contacting users who have declined interaction; sharing other users' private information without consent; and any conduct that creates an unsafe or uncomfortable environment for fellow travellers.

For detailed guidance on profile standards and expected behaviour, refer to our Community Guidelines at flykube.com/en/community-guidelines. FlyKube may investigate reports and take the measures described under Moderation.

6. Chat

User-to-user chat messages in Meet are end-to-end encrypted. FlyKube stores ciphertext for those messages and cannot read their plaintext contents. Certain system messages (for example join or leave notices) may be processed in plaintext as required to operate the chat. You remain responsible for the content you send. A reporting mechanism is available to flag concerning behaviour or content.

7. Grupo Sorpresa

Grupo Sorpresa plans that proceed to payment constitute binding travel bookings under FlyKube's existing travel and surprise-destination terms, including applicable cancellation and modification rules. Destination revelation and package delivery follow the standard FlyKube surprise product rules once the booking is confirmed.

8. Moderation

FlyKube may suspend or restrict Meet access, remove plans or profile content, warn users, or ban accounts where it reasonably believes these terms, the general Terms and Conditions, or applicable law have been violated, or where necessary to protect users or the integrity of the service.

Graduated enforcement. Depending on the severity of the violation, FlyKube may apply the following measures progressively or immediately: (a) a formal written warning; (b) temporary suspension of Meet access for a defined period; (c) permanent ban from Meet and, where warranted, from the entire FlyKube platform. For serious violations - including but not limited to harassment, explicit unsolicited content, hate speech or illegal activity - FlyKube reserves the right to apply an immediate permanent ban without prior warning.

Specific bannable offences. The following will typically result in immediate and permanent removal: sexual harassment or sending unsolicited explicit content; threats of violence or physical harm; stalking behaviour across multiple interactions or platforms; uploading content depicting minors in any sexualised context; impersonation of another real person (catfishing); any form of hate speech or discrimination based on race, ethnicity, religion, gender, sexual orientation, disability or any other protected characteristic; facilitating or promoting illegal activity.

Appeals. Users who believe an enforcement action was applied in error may submit an appeal by contacting info@flykube.com within thirty (30) days of the action. Appeals will be reviewed by FlyKube staff and a response provided within a reasonable timeframe. FlyKube's final decision on appeals is binding.

For full details on community expectations, refer to our Community Guidelines at flykube.com/en/community-guidelines.

9. Liability

Meet facilitates connections between users. FlyKube is not a party to offline meetups or plans organised by users and is not responsible for other users' conduct, statements or omissions at meetups, plans or in chat, except where liability cannot be excluded under mandatory Spanish or EU law. You participate in Meet and in any in-person activity at your own discretion and risk, and you should take reasonable personal safety precautions.

10. Meet+ Subscriptions

10.1 Overview. Meet offers a free tier and an optional paid subscription called "Meet+" at a price of EUR 9.99 per month. Meet+ is a recurring subscription managed through Apple App Store or Google Play Store, and is separate from the free Kube Club loyalty programme described elsewhere in these terms.

10.2 Free tier limits. Users on the free tier are subject to the following usage limits: up to 5 connection requests per day, up to 3 message requests per day, up to 5 active conversations at any time, and up to 10 discovery profiles per day. These limits reset daily at midnight UTC, except the active conversation limit which is ongoing. FlyKube reserves the right to adjust these limits with reasonable notice.

10.3 Meet+ features. Meet+ subscribers enjoy unlimited connections, message requests, active conversations and discovery profiles; priority visibility in Surprise Match and discovery; access to advanced discovery filters (travel style, budget range, home city, languages, date range); and a monthly KubePoints cashback as described below.

10.4 Billing and renewal. Meet+ is billed monthly at EUR 9.99 via Apple App Store or Google Play Store. Your subscription renews automatically at the end of each billing period unless cancelled before the renewal date. The applicable price is the price in effect at the time of renewal.

10.5 Cancellation. You may cancel your Meet+ subscription at any time through your Apple App Store or Google Play Store subscription settings on your device. Upon cancellation, you retain access to Meet+ features until the end of your current billing period. No pro-rata refunds are issued for partial billing periods.

10.6 KubePoints cashback. On each billing cycle, FlyKube credits 200 KUBE Points (equivalent to EUR 2.00 at the standard rate of 1 KUBE Point = EUR 0.01) to the subscriber's account. Cashback points are non-transferable, subject to the standard KUBE Points expiry and usage rules set out in the Kube Club Terms, and may be used toward future travel bookings or other eligible redemptions. The cashback is credited once per billing cycle; no cashback is issued for partial periods or after cancellation.

10.7 Changes to pricing or features. FlyKube reserves the right to modify the price, features or limits of Meet+ with at least thirty (30) days' prior notice. Existing subscribers will be notified of any price change before it takes effect on their next renewal. If you do not agree with a price change, you may cancel before the new price applies.

THIRD: PRICE AND TERMS OF PAYMENT

3.1 The prices of each FlyKube are those listed on the Web at the time the customer places the order. In accordance with the applicable legislation, the price of the services includes the price of the flight (excluding surprise getaway) including airport taxes, accommodation, management fees and the corresponding VAT.

Additional expenses that may arise from the contracting of services not offered in the most basic tariff of the selected FlyKube operator are not included in the price of the services.

Fees or supplements applied by the operators or partners are also not included in the price.

3.2 Payment of the order can only be made by Paypal, bank card (Visa, Mastercard, American Express), KubePay, Scalapay or Klarna, indicating in the section provided for this purpose the card number and its validity date, as well as the control code located on the back of the card. The full amount of the order will be deducted from the bank card on the day of the order. FLYKUBE reserves the right to suspend the processing of the order in case of refusal of payment authorization by the bank. FLYKUBE guarantees the confidentiality and security of the customer's bank details transmitted through the Web when placing the order [secure entry by SSL encryption (Secure Socket Layer technology)].

FLYKUBE reserves the right to add promotions for users, individually or in collaboration with external entities. In any case, such promotions will be specifically announced on the Web or by other means, and will indicate the particular conditions and terms of duration of the same.

FLYKUBE reserves the right to change the Service Rates at any time. Changes in the Service Rates will not affect bookings made prior to the date of the rate change.

There are special conditions for coupons or gift cards, cases in which three situations may occur:

• The price of the package chosen by the Beneficiary is the same as the price of the gift card. In this case, by clicking on 'Confirm', the trip will be booked. At this point, you will be instructing us to book the airline tickets and accommodation on your behalf, and all the conditions described in the previous sections will apply.
• The price of the chosen package is higher than the price included in the gift card. In this case, the Beneficiary will be redirected to the payment gateway, where he/she will be able to pay the difference. Once the payment is confirmed, the trip will be booked. At this point, you will be instructing us to book the airline tickets and accommodation on your behalf, and all the conditions described in the previous sections will apply.
• The price of the chosen package is lower than the one included in the gift card. In this case, when you click on 'Confirm', the trip will be booked. At this point, you will be instructing us to book the airline tickets and accommodation on your behalf, and all the conditions described in the "Booking a FLYKUBE trip" section will apply. There is no provision for payment of the difference in the amount of the gift card in the event that the price of the chosen package is less than the price of the gift card or voucher.

FOURTH: RIGHT OF WITHDRAWAL

Once the payment of your FlyKube has been made, the Client will not be entitled to any refund or modification of dates or passenger data of your reservation.

In the event that the Customer cancels the contracted service, no refund will be made for any amount paid for your FlyKube (including all money paid for optional services that we offer).

Under Article 103 paragraph l) of Royal Legislative Decree 1/2007 of 16 November, approving the revised text of the General Law for the Protection of Consumers and Users and other complementary laws, the right of withdrawal shall not apply to contracts relating to the provision of accommodation services for purposes other than to serve as housing, transportation of goods, car rental, food or services related to leisure activities, if the contracts provide for a specific date or period of execution.

With regard to the transportation of persons, according to article 93 k) of the Royal Legislative Decree 1/2007 approving the Revised Text of the General Law for the Defense of Consumers and Users, the regulation of distance sales with the exception of article 98.2) does not apply to passenger transportation service contracts. Therefore, the right of withdrawal does not apply to passenger transport service reservations. Thus, in the event that the USER expresses his/her wish to cancel the contracted tickets, the cancellation conditions of the company in question shall apply.

When the user exercises the right of withdrawal, you should know that FLYKUBE may apply, on certain occasions and depending on the costs incurred, penalties for the execution of the same.

FIFTH: PROOF OF ORDERS / FILE

Unless there is a manifest error, the burden of proof of which lies with the Customer, the data stored in FLYKUBE's databases have the value of proof with respect to the orders placed.

Data on a computer or electronic support regularly stored constitute admissible and opposable evidence in the same terms and with the same probative force as any document received and kept in writing.

FLYKUBE. will deliver the proof of purchase of the reservation as well as the final electronic ticket, the general conditions of the contract and the boarding pass, sending it to the e-mail address provided by the purchaser upon request of the customer.

SIXTH: CUSTOMER SERVICE

Any request for information, in particular concerning the purchase, refund, exchange or operation of the services, should be addressed to FLYKUBE, through the website www.flykube.com section "Contact", by e-mail to the following address: info@flykube.com or by telephone at +34 930 31 73 65 (during business hours 9h - 18h).

SEVENTH: VALIDITY OF THE CONTRACT

In the event that one of these provisions is declared null and void or deemed non-binding, the validity of the other provisions of the General Terms and Conditions of Sale shall not be affected.

EIGHTH: DURATION OF THE CONTRACT

This contract has an indefinite duration and may be terminated by the User at any time, without notice and without the need to justify its decision.

FLYKUBE may terminate the contract without the need to justify its decision as long as it notifies the User by email with a notice period of one month.

NINTH: OBLIGATIONS AND RESPONSIBILITIES OF USERS

9.1 USER OBLIGATIONS

By registering for the Services, Users agree to:

• -To make truthful and accurate statements.
• -To comply with the regulations in force and not to infringe on public order.
• -Respect intellectual or industrial property rights.
• -Not to commit crimes of defamation or libel, not to make statements that imply racial or any other type of discrimination, or apol …[truncated]

Official version: https://flykube.com/en/terms-conditions